Always equipped. Always covered.
AlwaysLearning.

Accidental damage coverage and spares on hand to support your teaching and learning mission. That’s AlwaysLearning, Lexicon’s maintenance solution for K-12 instructional technology.

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Breaks happen.
Technology disempowerment shouldn’t.

Research cites daily use of instructional technology as a key factor in driving student success and increasing return on technology investments. However, daily technology use can’t happen if hardware incidents prevent student engagement. It's what we call technology disempowerment and it threatens student achievement. That’s why we created Lexicon’s AlwaysLearning maintenance solution: to prevent technology disempowerment by eliminating downtime from hardware failures.

How AlwaysLearning works

 

Educational technology breaks

Same-day replacement

Repair tracking along the way

RepairFactory expertise

Repaired device returned

AlwaysLearning spares

Powered by Incident IQ™

A student laptop needs repair. The school district IT team can instantly enter and track repair requests from a desktop or mobile device using Incident IQ, saving you what might be hours on the phone requesting a repair ticket.

If it’s an accidental incident, no problem. AlwaysLearning covers accidental incidents at no extra charge.

Broken equipment can be replaced the same day from the AlwaysLearning spare pool located at the school, ensuring that teaching and learning is not disrupted by broken technology.

Technology disempowerment is not necessary, and AlwaysLearning is designed to ensure your technology-transformed curriculum is fully supported.

Incident IQ quickly and easily directs your broken device to RepairFactory for maintenance service. You can track the repair process every step of the way.

Take a tour of RepairFactory:

 

With experience, quality processes and an Atlanta, Georgia-area location, Lexicon technicians repair K-12 instructional technology from all leading manufacturers.

Our 50,000-square-foot repair facility is electro-static discharge (ESD)-certified and our quality management system is ISO 9001:2008 certified to ensure consistent, high-quality outcomes at large scale. These advanced repair capabilities and efficient workflows enable us to maintain the AlwaysLearning model of same-day device replacement, and make it affordable for K-12 school districts.

Our intelligent systems and experienced technicians ensure devices are repaired on time, and Incident IQ manages the return of the working device back to its specific school location.

The repaired device is returned to the student, and the AlwaysLearning spare device returns to the spare pool.

Incident IQ provides a quick and easy check-out system for spare devices, and tracks the current ownership of all the assets in your district. When working devices are returned to student hands, spares are replenished to support same-day device replacement to ensure teaching and learning goals are met.

Our cloud-based system powers the AlwaysLearning service offering, saving you time and empowering your staff. Incident IQ enables quick and easy repair submission, tracks repair progress, routes pickup and deliveries, and stores a full history of device ownership and past repairs.

District leaders are also provided comprehensive analytics of device and maintenance performance by semester.

 

RepairFactory

With experience, quality processes and an Atlanta, Georgia-area location, Lexicon technicians repair K-12 instructional technology from all leading manufacturers.

Our 50,000-square-foot repair facility is electro-static discharge (ESD)-certified and our quality management system is ISO 9001:2008 certified to ensure consistent, high-quality outcomes at large scale. Our advanced repair capabilities and efficient workflows enable us to maintain the AlwaysLearning model of same-day device replacement, and make it affordable for K-12 school districts.

 

Incident IQ

Our cloud-based system powers the AlwaysLearning service offering, providing your staff with the tools necessary to manage a technology-transformed education environment.

Incident IQ is built from the ground up to support the K-12 mission, with an intuitive design, intelligent workflows for K-12 systems, and — best of all — it’s data-rich for informed decision making.

Spares always on hand, never out of pocket.

AlwaysLearning eliminates the cost of purchasing spare devices for your technology deployment by providing and dynamically managing an optimized spare pool for you. In turn, school systems can save millions by extracting this significant upfront cost while still ensuring teaching and learning never stops.

  • 20% The recommended ratio of spare to deployed devices needed to secure the benefits of a technology-transformed curriculum. With AlwaysLearning™ this upfront cost is extinguished without compromising device uptime.

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