incidentIQ
 

Incident IQ empowers
your support teams

Our cloud-based software manages technology incidents across your district. It makes it easy for teachers to submit help tickets, provides efficient workflows for your support teams, and equips district leaders with comprehensive analytics to make confident, data-driven decisions.

Explore Incident IQ
 
Watch one school system’s story of how Incident IQ provides critical support for their 21st century instructional program.
Easy for teachers

Quick yet comprehensive ticket creation

Incident IQ knows your schools, systems, and your devices. It’s intuitive — enabling teachers, or even students, to submit a ticket in a matter of seconds, and allows support teams to begin working tickets with the data they need.

Efficient for teams

Ticket resolution made easy

  • Automatic routing

    Route tickets by location, issue, or asset type to specific IT teams or team members.

  • Rich ticket data

    Help tickets have all the information needed to work and resolve tickets efficiently, such as location, asset ID, and issue details.

  • Batch Ticketing

    Similar tickets can be worked simultaneously, with the ability to create, update, and resolve multiple tickets at once.

  • Mobile app

    Incident IQ's native iOS and Android apps makes submitting and working tickets on the go fast and easy.

ANALYTICS FOR LEADERS

Unleash the power of analytics

  • Device & system performance Track hardware, software and systems performance over time and monitor the reliability of your district’s 21st century learning tools.
  • Team
    structure
    Organize teams to efficiently respond to support requests for your district's hardware, software and systems.
  • Team
    performance
    View incident resolution times, and identify bottlenecks and challenges impeding the success of your instructional program.

Powerful integrations

  • Single sign-on

    A user’s location and permissions are automatically synced using existing Google or Microsoft Azure account logins. No need to remember another login.

  • Student Information Systems (SIS)

    By integrating with SIS products like Infinite Campus, Incident IQ automatically provides all information needed to request and resolve SIS tickets.

  • Asset Management

    Integrate with any popular K-12 asset management product or activate Incident IQ’s module for powerful asset tools.

  • AlwaysLearning™

    With a single click, submit a repair order and issue a spare for devices protected by AlwaysLearning™.

Explore features and how it works Visit IncidentIQ.com/Features
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