Our cloud-based software manages technology incidents across your district. It makes it easy for teachers to submit help tickets, provides efficient workflows for your support teams, and equips district leaders with comprehensive analytics to make confident, data-driven decisions.Explore Incident IQ
Incident IQ knows your schools, systems, and your devices. It’s intuitive — enabling teachers, or even students, to submit a ticket in a matter of seconds, and allows support teams to begin working tickets with the data they need.
Route tickets by location, issue, or asset type to specific IT teams or team members.
Help tickets have all the information needed to work and resolve tickets efficiently, such as location, asset ID, and issue details.
Similar tickets can be worked simultaneously, with the ability to create, update, and resolve multiple tickets at once.
Incident IQ's native iOS and Android apps makes submitting and working tickets on the go fast and easy.
A user’s location and permissions are automatically synced using existing Google or Microsoft Azure account logins. No need to remember another login.
By integrating with SIS products like Infinite Campus, Incident IQ automatically provides all information needed to request and resolve SIS tickets.
Integrate with any popular K-12 asset management product or activate Incident IQ’s module for powerful asset tools.
With a single click, submit a repair order and issue a spare for devices protected by AlwaysLearning™.